_installer_hesk_title=HESK _installer_hesk_type=_types_support _installer_hesk_category=_categories_ecommerceandbusiness _installer_hesk_description=HESK是一个免费的支持票和知识库的应用。最初发布于2009年，HESK不断壮大，将成为最流行的免费支持，解决方案之一。 _installer_hesk_authordescription=Use HESK to set up a web-based customer support portal or an IT help desk to help you create, manage and resolve support tickets. HESK includes everything you need to provide effective customer support at none of the cost:

Receive and track customer support requests (support tickets). Organize them into categories, create auto-assign rules, track who is in charge of what ticket, and ensure issues get resolved in time.
The built-in Knowledge base can save you precious time by allowing your customers to solve problems themselves by searching for and reading articles, frequently asked questions, and guides.
Dozens of customization options and settings, custom fields, custom statuses, canned responses, ticket templates, spam prevention, and multiple languages are available – all free of charge!